Today’s leader must be versatile and adaptable. Effective leadership results in everything from increased workplace productivity and employee retention, to improved succession planning and, ultimately, a better bottom line. Wherever two or more people come together, there is the possibility of conflict. This course gives participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including disagreeing diplomatically and using the Agreement Frame.
This course is apart of the Leadership Development Certification program. Interested? COURSE OBJECTIVES
Understand conflict and the various sources;
Identify your dominate style of conflict management and learn others';
Learn a model for managing conflict;
Gain an understanding of how to deal with difficult people.
DESIGNED FOR Managers, department heads, front line supervisors, team leaders and coordinators whether they are new to the position or have been in a leadership role for years. COURSE DELIVERY Online/Self-Paced
PREREQUISITES There is no prerequisite for this course. COURSE LENGTH Online/Self-Paced (35 Mins) NEED ASSISTANCE? If you have questions regarding this course or need help, please email info@peakperformanceinc.com.
