Events Calendar

Leadership Development: Conflict Resolution (OE)

Smart Factory Institute at the PIE Innovation Center

COURSE DESCRIPTION

Today’s leader must be versatile and adaptable. Effective leadership results in everything from increased workplace productivity and employee retention, to improved succession planning and, ultimately, a better bottom line. Leaders are faced with many situations and must learn to remain calm in the face of adversity and stay sensitive to the needs of direct reports, peers and authority figures. This course reviews self–awareness and self-management, how to manage your emotions, understand others’ emotions and how to manage in the workplace.

This course is apart of the Leadership Development Certification program. Interested? Click Here!

COURSE OBJECTIVES

• Understand how emotional intelligence is linked to leadership success and team productivity;
• Assess your own levels of emotional intelligence;
• Practice techniques to achieve greater self-awareness, self-control, and self-motivation;
• Learn strategies to increase your empathy and social skills;
• Apply your learning on emotional intelligence to foster more productive work relationships.

DESIGNED FOR
Managers, department heads, front line supervisors, team leaders and coordinators whether they are new to the position or have been in a leadership role for years.

COURSE DELIVERY
Instructor-Led (Virtual options available)

PREREQUISITES
There is no prerequisite for this course.

COURSE LENGTH
3 Hours

GROUP PRICING
$1,320 for up to 16 participants.
To schedule a group class for your organization, please email info@peakperformanceinc.com and we will coordinate scheduling based on your preference of date and delivery method. 

NEED ASSISTANCE?
If you have questions or need help, please email info@peakperformanceinc.com.

ACCREDITATIONS
CEU: 0.3             


Peak Performance, Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®.

Virtual ~ Leadership Development Certificate (OE) (11-04-2026)

Virtual Instructor Led Training

9.1.1 Leadership Development: Trust, Respect & Credibility

• A key component of our Leadership Development certificate, this course serves as the foundation for establishing high performing leaders and defines the relationship between trust, respect, and credibility, covers the importance of follow up and honoring commitments, provides tips for gaining trust, and reviews the five dysfunctions of a team – how lack of trust will inhibit execution.

9.1.2 Leadership Development: Goal Setting & Execution

• All leaders must be able to establish goals and create a vision for how their teams can achieve individual and team goals that are integrated into higher level corporate goals. This course reviews creating SMART goals and prioritizing and developing action plans. It also introduces the 4 Disciplines of Execution and discusses self-motivation and time management.

9.1.3 Leadership Development: Coaching & Mentoring

• Coaching and mentoring come in multiple forms and both are critical to the success of strengthening your team and building a solid succession plan for key leaders. This course defines and explains how to coach and mentor, how to set appropriate goals and coaching to achieve those goals, how to overcome common obstacles and develop a coaching plan and provide feedback.

9.1.4 Leadership Development: Team Work &Team Building

• Teams are typically comprised of people with diverse ideas and backgrounds and will always outperform individuals when leaders understand how to build these teams and leverage the strengths of all team members. This course defines types of teams and the typical roles and responsibilities associated with each and discovers problem solving as a team.

9.1.5 Leadership Development: Utilizing Emotional Intelligence in the Workplace

• Leaders are faced with many situations and must learn to remain calm in the face of adversity and stay sensitive to the needs of direct reports, peers and authority figures. This course reviews self–awareness and self-management, how to manage your emotions, and understand others’ emotions and how to manage in the workplace.

9.1.6 Leadership Development: Conflict Resolution

• Wherever two or more people come together, there is the possibility of conflict. This course gives participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including disagreeing diplomatically and using the Agreement Frame.

9.1.7 Leadership Development:  Delegating Effectively

• It is difficult in the day-to-day whirlwind to properly delegate and get the results that you are looking for. This course will take participants through a step-by-step process for delegating effectively. Learn how to spend your time as a leader more productively and understand “SIMPLE” delegation methods.

Interested in an individual course from this certification program?  Click Here!

DESIGNED FOR
Managers, department heads, front line supervisors, team leaders and coordinators whether they are new to the position or have been in a leadership role for years. 

CERTIFICATE DELIVERY
Instructor-Led

PREREQUISITES
There are no prerequisites for this certification.

CERTIFICATE LENGTH
21 Hours

GROUP PRICING
$9,240 for up to 16 participants.
To schedule a group class for your organization, please email info@peakperformancinc.com and we will coordinate scheduling based on your preference of date and delivery method.

NEED ASSISTANCE?
If you have questions regarding this course or need help, please email info@peakperformanceinc.com.

ACCREDITATIONS
CEU: 2.1       

Participants will be awarded a badge for each course they complete. A Leadership Development Certificate will be awarded to those participants completing all 7 courses within the certification.

Virtual ~ Leadership Development: Conflict Resolution (OE)

Virtual Instructor Led Training

COURSE DESCRIPTION

Today’s leader must be versatile and adaptable. Effective leadership results in everything from increased workplace productivity and employee retention, to improved succession planning and, ultimately, a better bottom line. Leaders are faced with many situations and must learn to remain calm in the face of adversity and stay sensitive to the needs of direct reports, peers and authority figures. This course reviews self–awareness and self-management, how to manage your emotions, understand others’ emotions and how to manage in the workplace.

This course is apart of the Leadership Development Certification program. Interested? Click Here!

COURSE OBJECTIVES

• Understand how emotional intelligence is linked to leadership success and team productivity;
• Assess your own levels of emotional intelligence;
• Practice techniques to achieve greater self-awareness, self-control, and self-motivation;
• Learn strategies to increase your empathy and social skills;
• Apply your learning on emotional intelligence to foster more productive work relationships.

DESIGNED FOR
Managers, department heads, front line supervisors, team leaders and coordinators whether they are new to the position or have been in a leadership role for years.

COURSE DELIVERY
Instructor-Led (Virtual options available)

PREREQUISITES
There is no prerequisite for this course.

COURSE LENGTH
3 Hours

GROUP PRICING
$1,320 for up to 16 participants.
To schedule a group class for your organization, please email info@peakperformanceinc.com and we will coordinate scheduling based on your preference of date and delivery method. 

NEED ASSISTANCE?
If you have questions or need help, please email info@peakperformanceinc.com.

ACCREDITATIONS
CEU: 0.3             


Peak Performance, Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®.